14-day refund window
Customers may request a full refund within 14 days of completing a transaction. You do not need to give a reason within this period.
How to request a refund
For a Paddle transaction, use the refund or support link in your Paddle purchase receipt. You may also email suyash@hireotto.com and we will help route your request.
Subscriptions
Cancelling a subscription stops future renewals. Refund requests for recent payments should be made within the 14-day refund window.
Processing
Approved refunds are returned to the original payment method where possible. Processing time depends on Paddle and your payment provider.